RETURN AND EXCHANGE POLICY
We understand that your shoe size may not be right and we are happy to exchange or refund provided product is returned within 7 days of date of delivery. If 7 days have gone by since your purchase delivery, unfortunately we can’t offer you a refund or exchange.
IF YOU REQUIRE A RETURN PLEASE USE THE RETURN LABEL PROVIDED IN YOUR PACKAGE AND CONTACT DHL EXPRESS FOR PICKUP. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
All items must be returned in a new, un-used, un-worn condition. Shoeboxes are considered part of an item and must also be returned in a new, un-used condition. All tags must still be attached to items.
Please do not send your purchase back to the manufacturer.
To be eligible for a return, YOU MUST TRY ON YOUR SHOES ON CARPET ONLY - YOU MUST NOT REMOVE THE PROTECTIVE CLEAR COVER ON THE SOLE (IF APPLICABLE) OF THE SHOE WHILST TRYING - PLEASE NOTE ALL SHOES AND SHOE SOLES WILL BE PHOTOGRAPHED PRIOR TO LEAVING OUR SITE AND WILL BE COMPARED IF THE SHOES ARE RETURNED - THE SHOES MUST BE RETURNED IN THE SAME CONDITION WITHIN 7 DAYS. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
QUALITY OF OUR PRODUCTS
The product goes through an internal quality control before leaving the factory and their representatives stand behind the craftsmanship and quality of all the products.
Normal wear & tear on shoes is not considered a manufacturing defect nor is covered by guarantee, this includes replacement of heel tips or the wear on a leather sole unit- as a quality product that uses ‘natural’leather materials, there can be marks inherent in the grain of the leather which is also not a defect.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Sale Items can be refunded as per the Return and Refund policy above.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please send us an email to ensure we have your size available.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Afterpay will direct all inquiries from customers, regarding Return of goods, to the Merchant. For security purposes, Afterpay is unable to issue a refund to a customer on behalf of the Merchant.
Afterpay will only process refunds following the instruction by the Merchant.